Legal Document

6win Privacy Policy

We believe your personal information belongs to you alone — this policy clearly explains how that information is collected, used, and kept safe.

Last updated: January 2025

Introduction and Scope of Policy

6win is an online betting and casino platform operated for users in Bangladesh. This privacy policy ("Policy") defines the relationship between you and 6win — particularly regarding the collection, storage, use, and protection of your personal information.

By using our website, mobile application, and related services, you are considered to have agreed to the terms of this policy. This policy is an integral part of our Terms and Conditions and both documents should be read together.

We do not knowingly collect information from anyone under 21 years of age. All 6win services are intended for adults aged 21 and above only.

Information We Collect

6win collects various types of information to provide its services. This information is either provided directly by you or collected automatically by our systems.

2.1 Information Provided at Registration

When creating an account, we collect the following information:

Full name (as it appears on your national ID card)
Date of birth (for age verification)
Mobile number and email address
Current address in Bangladesh
National ID card or passport number (for identity verification)

2.2 Financial Transaction Information

Relevant payment information is collected to process transactions via bKash, Nagad, Rocket, Upay, or bank transfer during deposits and withdrawals. This information is used solely for processing transactions and preventing fraud.

2.3 Automatically Collected Information

When you use our platform, certain information is recorded automatically:

IP address and device type
Browser and operating system version
Login time, session duration, and navigation patterns on the platform
Information from cookies and similar tracking technologies
Game history and betting activity logs

Purpose of Data Use

6win uses collected information only for specific, legitimate, and necessary purposes. Those purposes are detailed below:

3.1 Service Delivery and Operations

Creating, verifying, and managing your account
Processing deposits, withdrawals, and other financial transactions
Applying bonuses and promotional offers
Providing customer service and support

3.2 Security and Protection

Preventing unauthorised access to accounts
Detecting financial fraud and money laundering
Age verification and identity confirmation
Monitoring and responding to cybersecurity threats

3.3 Service Improvement

Analysing and improving the user experience
Planning the introduction of new games and features
Ensuring platform performance and stability

3.4 Communication and Marketing

With your consent, we may notify you about relevant promotions, bonus offers, and service updates. You may opt out of these communications at any time.

Data Sharing and Disclosure

6win does not sell your personal information to third parties. However, limited information may be shared in the specific circumstances below:

4.1 Service Providers

Necessary information may be shared with payment processors, identity verification agencies, and technology infrastructure providers. These organisations operate under strict confidentiality agreements and may not use the information beyond the stated purpose.

4.2 Legal Obligations

Information may be disclosed in response to a court order, a lawful request from a law enforcement agency, or applicable legal requirements. In such circumstances we provide only the minimum information necessary.

4.3 Business Restructuring

In the event of a company merger, acquisition, or asset sale, user information may be transferred. We will notify users appropriately before any such change.

Data Security Measures

We apply industry-standard security measures to protect your information. The 6win platform uses SSL encryption to keep your data transmission secure.

All data transmission secured through SSL/TLS encryption
Sensitive information stored in encrypted form
Regular security audits and vulnerability assessments
Staff data-protection training and access controls
24-hour monitoring to detect suspicious activity

However, it is not technically possible to guarantee complete security for data transmitted over the internet. We therefore ask you to keep your password and login details safe.

Cookies and Tracking Technologies

6win uses cookies and similar technologies to improve platform functionality and personalise the user experience.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — such as maintaining login sessions, security verification, and saving your language preference. They cannot be disabled.

6.2 Analytical Cookies

We use statistical analytical cookies to understand how the platform is being used. This information is processed in aggregate and is not used to identify you personally.

6.3 Cookie Controls

You can control or delete cookies from your browser settings. However, doing so may limit some features of the platform.

Data Retention Period

We retain your information only for as long as necessary to fulfil the purpose for which it was collected. General guidelines:

Active account information: for the entire duration the account remains open
Financial transaction records: a minimum of five years as required by law
Marketing consent information: until consent is withdrawn
After account closure: for the period required to meet legal obligations

Once the specified period ends, information is securely deleted or anonymised.

User Rights

You have certain rights regarding your personal information. 6win respects these rights and supports their exercise.

8.1 Right to Access Information

You may request to know what information we hold about you. We will provide a detailed report within thirty days.

8.2 Right to Correct Information

If any of your information is incorrect, you may request a correction. This can be done directly through account settings or via our support team.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or offers, you may let us know at any time. This will not affect your use of the service.

Responsible Data Management

6win believes that protecting privacy is not merely a legal obligation but an ethical commitment to our users. Just as our Responsible Gaming Policy prioritises user wellbeing, our data policy places the highest value on user privacy.

We follow a data minimisation principle — meaning only the information necessary to provide the service is collected. We refrain from collecting excess or unnecessary information.

International Data Transfers

In the course of operating 6win's services, your information may be processed on servers located outside Bangladesh. In such cases we ensure that appropriate data protection measures are in place in the relevant country or organisation.

For international data transfers we apply standard contractual clauses and appropriate safeguards to ensure equivalent protection of the information.

Third-Party Links and Platforms

Our platform may have connections to third-party payment gateways or service providers. These external platforms have their own privacy policies and are not under 6win's control. We therefore recommend reading their respective privacy policies before using those platforms.

Changes to the Policy

This privacy policy may be updated over time in response to changes in our services or applicable laws. For any significant changes we will post a notice on the platform and notify you at your registered email address.

Continuing to use the platform after any changes will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

Contact and Complaint Resolution

If you have any questions, requests, or complaints regarding this privacy policy, please contact our support team. 6win's support team is available seven days a week, 24 hours a day via live chat and email in both Bengali and English.

Our email address: [email protected]

For data protection complaints we aim to provide a written response within thirty days. You can find detailed company information on our About Us page. For general questions you may also visit our FAQ section.